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Customer experience strategy (Team)
Project type
Report
Date
Jun 2026
Location
Melbourne, Vic
Working as part of a three-person team, this project developed a comprehensive Customer Experience (CX) Strategy for Terang Co-op Mitre 10. By assessing the organisation's current capabilities and customer interactions, the team identified opportunities for improvement and developed strategic recommendations designed to enhance customer experience, strengthen customer relationships, and support long-term business growth.
To view the presentation, please click on this link:
https://youtu.be/K-BxYHqJSJA
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